@import url('https://fonts.googleapis.com/css2?family=Vazirmatn:wght@100..900&display=swap');

/* وضعیت‌های تیکت */
.cpm-ticket-status {
    padding: 4px 12px;
    border-radius: 20px;
    font-size: 12px;
    font-weight: 700;
    display: inline-block;
}
.cpm-ticket-open        { background: #fff3cd; color: #856404; }
.cpm-ticket-in_progress { background: #cce5ff; color: #004085; }
.cpm-ticket-answered    { background: #d4edda; color: #155724; }
.cpm-ticket-closed      { background: #e2e3e5; color: #383d41; }

/* لیست تیکت‌ها در ادمین */
.cpm-back-link { color: var(--cpm-navy); text-decoration: none; font-size: 13px; display: block; margin-bottom: 8px; }
.cpm-back-link:hover { color: var(--cpm-gold); }

/* تغییر وضعیت سریع */
.cpm-ticket-quick-status {
    background: white;
    border-radius: 10px;
    padding: 16px 20px;
    margin-bottom: 20px;
    box-shadow: 0 4px 20px rgba(0,33,71,.10);
    display: flex;
    align-items: center;
    gap: 12px;
    flex-wrap: wrap;
}
.cpm-ticket-quick-status label { font-weight: 700; color: #002147; font-size: 14px; }
.cpm-ticket-quick-status select { padding: 8px 12px; border: 2px solid #ddd; border-radius: 8px; font-family: 'Vazirmatn', sans-serif; font-size: 14px; }

/* مکالمه تیکت */
.cpm-ticket-conversation {
    display: flex;
    flex-direction: column;
    gap: 16px;
    margin-bottom: 24px;
}
.cpm-ticket-message {
    max-width: 80%;
    border-radius: 12px;
    overflow: hidden;
    box-shadow: 0 2px 10px rgba(0,0,0,.08);
}
.cpm-msg-admin  { align-self: flex-start; background: white; border-right: 4px solid #002147; }
.cpm-msg-client { align-self: flex-end;   background: #f0f4ff; border-left: 4px solid #D4AF37; }

.cpm-msg-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 10px 16px;
    background: rgba(0,0,0,.04);
    font-size: 13px;
}
.cpm-msg-sender { font-weight: 700; color: #002147; }
.cpm-msg-time   { color: #888; font-size: 12px; }
.cpm-msg-body   { padding: 14px 16px; }
.cpm-msg-body p { margin: 0; font-size: 14px; line-height: 1.7; color: #333; }
.cpm-msg-file   { margin-top: 10px; padding-top: 10px; border-top: 1px dashed #ddd; }
.cpm-msg-file a { color: #002147; font-size: 13px; font-weight: 600; text-decoration: none; }
.cpm-msg-file a:hover { color: #D4AF37; }

/* فرم پاسخ */
.cpm-ticket-reply-form {
    background: white;
    border-radius: 10px;
    padding: 24px;
    box-shadow: 0 4px 20px rgba(0,33,71,.10);
}
.cpm-ticket-reply-form h3 { color: #002147; margin-top: 0; }

/* پنل مشتری - لیست تیکت‌ها */
.cpm-new-ticket-section {
    background: white;
    border-radius: 12px;
    padding: 20px;
    margin-bottom: 24px;
    box-shadow: 0 4px 24px rgba(0,33,71,.10);
}
.cpm-new-ticket-form { margin-top: 18px; padding-top: 18px; border-top: 1px solid #eee; }

.cpm-tickets-list {
    display: flex;
    flex-direction: column;
    gap: 14px;
}
.cpm-ticket-card {
    background: white;
    border-radius: 12px;
    padding: 18px 20px;
    box-shadow: 0 4px 24px rgba(0,33,71,.10);
    border-right: 4px solid #002147;
}
.cpm-ticket-card-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 10px;
}
.cpm-ticket-date { font-size: 12px; color: #888; }
.cpm-ticket-card h4 { margin: 0 0 8px 0; color: #002147; font-size: 15px; }
.cpm-ticket-preview { margin: 0 0 12px 0; color: #666; font-size: 13px; }
.cpm-ticket-footer {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding-top: 12px;
    border-top: 1px solid #f0f0f0;
    font-size: 13px;
    color: #888;
}

/* پیام تیکت بسته */
.cpm-ticket-closed-msg {
    background: #e2e3e5;
    color: #383d41;
    padding: 16px 20px;
    border-radius: 10px;
    font-size: 14px;
    text-align: center;
    margin-top: 16px;
}

/* ریسپانسیو */
@media (max-width: 600px) {
    .cpm-ticket-message { max-width: 95%; }
    .cpm-ticket-quick-status { flex-direction: column; align-items: flex-start; }
}
/* بج نوتیفیکیشن */
.cpm-notif-wrap { position: relative; }
.cpm-notif-badge {
    background: #dc3545;
    color: white;
    font-size: 11px;
    font-weight: 700;
    padding: 2px 6px;
    border-radius: 20px;
    margin-right: 4px;
    display: inline-block;
    line-height: 1.4;
    vertical-align: middle;
}

/* بج در منوی ادمین */
#adminmenu .cpm-notif-badge {
    background: #dc3545;
    color: white;
    font-size: 10px;
    padding: 1px 5px;
    border-radius: 10px;
    margin-right: 4px;
}
/* تیکت خوانده‌نشده در پنل مشتری */
.cpm-ticket-unread {
    border-right: 4px solid var(--cpm-gold) !important;
    background: #fffdf0 !important;
}

/* بج پاسخ جدید */
.cpm-ticket-new-badge {
    background: #d4edda;
    color: #155724;
    font-size: 11px;
    font-weight: 700;
    padding: 3px 10px;
    border-radius: 20px;
    display: inline-block;
    animation: cpm-pulse 1.5s infinite;
}

/* انیمیشن پالس برای جلب توجه */
@keyframes cpm-pulse {
    0%   { opacity: 1; }
    50%  { opacity: .6; }
    100% { opacity: 1; }
}

/* ردیف خوانده‌نشده در جدول ادمین */
.cpm-row-unread td {
    background: #fffdf0 !important;
    font-weight: 600;
}